Seeing as how Mother’s Day was a few days ago, we of course had to send flowers to Mom. And living 3,000 miles away from her, it is not really possible to deliver them myself. So we used FTD.com to buy flowers and have them delivered, as the local place in her town is no longer in business.
First off, the flowers were shipped without water. None. Secondly, the delivery guy left them at a side door of her house that no one uses, so they sat in direct sunlight all day. With no water. By the time my Mom found them, they were wilted beyond saving. So on Monday, I sent an email to customer service asking for a refund of my money. And today, I got an email back saying they were re-shipping more flowers. This is not what I wanted, so I called them up and talked to a real live person. When I told her what happened, and why I wanted my money back, she said that the reason the flowers were wilted was because it was Mother’s Day, so they were busy, and the flowers were “poor quality” flowers.
Huh? So FTD, on Mother’s Day, you send out “poor quality” flowers because you are busy? You know the holiday is coming….it’s not like you cannot prepare a little for it. So I told the woman that I did not want more flowers delivered, I wanted my money back…especially now that she told me that the flowers were “poor” because it was Mother’s Day.
Moral of the story? Don’t buy flowers from FTD, they think it is OK to send lower quality flowers on Mother’s Day. I know I will be looking around for someone else next time.