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	<title>Comments on: Companies &#8211; Please Train Your Customer Service Reps. Please.</title>
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	<description>A place to discuss money...for the rest of us.</description>
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		<title>By: david</title>
		<link>http://www.mytwodollars.com/2007/10/16/companies-please-train-your-customer-service-reps-please/comment-page-1/#comment-22710</link>
		<dc:creator>david</dc:creator>
		<pubDate>Thu, 18 Oct 2007 00:05:15 +0000</pubDate>
		<guid isPermaLink="false">http://www.mytwodollars.com/2007/10/16/companies-please-train-your-customer-service-reps-please/#comment-22710</guid>
		<description>Kellie-

Your comment is missing here for some reason, but I saw it in my email.  Thanks for leaving that. I did opt-out, that is what is weird about still getting these offers!

As for CVS, my script did not say I did not have any left, it said to call the doctor.  So I did, a few days before that Friday and they told me to have the pharmacy call.  Either way, it was weird, but whatever, I finally got my pills. Oh well!  Thanks for the info, it&#039;s good to know that it is not a normal CVS thing!</description>
		<content:encoded><![CDATA[<p>Kellie-</p>
<p>Your comment is missing here for some reason, but I saw it in my email.  Thanks for leaving that. I did opt-out, that is what is weird about still getting these offers!</p>
<p>As for CVS, my script did not say I did not have any left, it said to call the doctor.  So I did, a few days before that Friday and they told me to have the pharmacy call.  Either way, it was weird, but whatever, I finally got my pills. Oh well!  Thanks for the info, it&#8217;s good to know that it is not a normal CVS thing!</p>
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		<title>By: Kellie</title>
		<link>http://www.mytwodollars.com/2007/10/16/companies-please-train-your-customer-service-reps-please/comment-page-1/#comment-22709</link>
		<dc:creator>Kellie</dc:creator>
		<pubDate>Wed, 17 Oct 2007 23:23:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.mytwodollars.com/2007/10/16/companies-please-train-your-customer-service-reps-please/#comment-22709</guid>
		<description>USPS - I have a sign on my door saying no packages or mail are to be left at my door.  Still stuff gets left at my door. I live in a townhome community and we have a central lock box for all our mail.  If he can&#039;t find my mail box he/she wouldn&#039;t be able to find 15 other people&#039;s mail boxes so I don&#039;t know why it gets dropped at my door...

Chase - You might want to check out www.optoutprescreen.com which is wrong by the credit report agencies.  You can opt out of prescreen offers for 5 years or life.

CVS - as a pharmacy technician I understand what could have happened on their part. It was Friday, probably one of their busiest days of the week, doctor might not have been in the office at all, etc. Yes, it was a bad mistake on their part not to call you back.  However, didn&#039;t it say on your bottle that you had zero refills left?  Why did you wait until the day you ran out to call for a refill?  Generally when you have a week supply left you should call for a refill.  One of my biggest pet peeves is people who yell and scream (not saying you did) at the pharmacy personnel because they themselves failed to take responsibility for their medications.

What I would have done, if it had been me, was get the okay from the pharmacist to dispense you a 5 day supply and once your doctor ok&#039;d the script deducted the 5 day supply from your prescription.  Common practice at my pharmacy (within reason).

If this happens again ask to speak to a pharmacist. Tell them you are curious what side affects or anything else you might encounter because you are going to be off the medication for a few days.  This might clue them in that they need to do something for you.</description>
		<content:encoded><![CDATA[<p>USPS &#8211; I have a sign on my door saying no packages or mail are to be left at my door.  Still stuff gets left at my door. I live in a townhome community and we have a central lock box for all our mail.  If he can&#8217;t find my mail box he/she wouldn&#8217;t be able to find 15 other people&#8217;s mail boxes so I don&#8217;t know why it gets dropped at my door&#8230;</p>
<p>Chase &#8211; You might want to check out <a href="http://www.optoutprescreen.com" rel="nofollow">http://www.optoutprescreen.com</a> which is wrong by the credit report agencies.  You can opt out of prescreen offers for 5 years or life.</p>
<p>CVS &#8211; as a pharmacy technician I understand what could have happened on their part. It was Friday, probably one of their busiest days of the week, doctor might not have been in the office at all, etc. Yes, it was a bad mistake on their part not to call you back.  However, didn&#8217;t it say on your bottle that you had zero refills left?  Why did you wait until the day you ran out to call for a refill?  Generally when you have a week supply left you should call for a refill.  One of my biggest pet peeves is people who yell and scream (not saying you did) at the pharmacy personnel because they themselves failed to take responsibility for their medications.</p>
<p>What I would have done, if it had been me, was get the okay from the pharmacist to dispense you a 5 day supply and once your doctor ok&#8217;d the script deducted the 5 day supply from your prescription.  Common practice at my pharmacy (within reason).</p>
<p>If this happens again ask to speak to a pharmacist. Tell them you are curious what side affects or anything else you might encounter because you are going to be off the medication for a few days.  This might clue them in that they need to do something for you.</p>
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		<title>By: david</title>
		<link>http://www.mytwodollars.com/2007/10/16/companies-please-train-your-customer-service-reps-please/comment-page-1/#comment-22685</link>
		<dc:creator>david</dc:creator>
		<pubDate>Wed, 17 Oct 2007 04:23:50 +0000</pubDate>
		<guid isPermaLink="false">http://www.mytwodollars.com/2007/10/16/companies-please-train-your-customer-service-reps-please/#comment-22685</guid>
		<description>Thanks for the tip Bo!</description>
		<content:encoded><![CDATA[<p>Thanks for the tip Bo!</p>
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		<title>By: Bo</title>
		<link>http://www.mytwodollars.com/2007/10/16/companies-please-train-your-customer-service-reps-please/comment-page-1/#comment-22683</link>
		<dc:creator>Bo</dc:creator>
		<pubDate>Wed, 17 Oct 2007 04:08:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.mytwodollars.com/2007/10/16/companies-please-train-your-customer-service-reps-please/#comment-22683</guid>
		<description>I completely understand your frustration with this because I have been so frustrated cause nobody has any customer service!

Also, I have found a good resource when I do have to call those guys so that I can actually talk to a person (not a machine).  It is called the gethuman500 database.  The link is below:

http://www.gethuman.com/

Hope this helps someone.</description>
		<content:encoded><![CDATA[<p>I completely understand your frustration with this because I have been so frustrated cause nobody has any customer service!</p>
<p>Also, I have found a good resource when I do have to call those guys so that I can actually talk to a person (not a machine).  It is called the gethuman500 database.  The link is below:</p>
<p><a href="http://www.gethuman.com/" rel="nofollow">http://www.gethuman.com/</a></p>
<p>Hope this helps someone.</p>
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		<title>By: Laura</title>
		<link>http://www.mytwodollars.com/2007/10/16/companies-please-train-your-customer-service-reps-please/comment-page-1/#comment-22675</link>
		<dc:creator>Laura</dc:creator>
		<pubDate>Tue, 16 Oct 2007 21:08:40 +0000</pubDate>
		<guid isPermaLink="false">http://www.mytwodollars.com/2007/10/16/companies-please-train-your-customer-service-reps-please/#comment-22675</guid>
		<description>I work for USPS.  The 1-800 is extremely frustrating to USPS employees even.  They are not USPS employees and they tell customers crazy things all of the time, but customers get the number from the site all of the time.

You should not have had to go get your mail.  Your letter carrier should have delivered it to you.  S/he knows where you live.

I just had a HORRIBLE customer service experience with Allegiant Airlines which caused me to contact the FAA.</description>
		<content:encoded><![CDATA[<p>I work for USPS.  The 1-800 is extremely frustrating to USPS employees even.  They are not USPS employees and they tell customers crazy things all of the time, but customers get the number from the site all of the time.</p>
<p>You should not have had to go get your mail.  Your letter carrier should have delivered it to you.  S/he knows where you live.</p>
<p>I just had a HORRIBLE customer service experience with Allegiant Airlines which caused me to contact the FAA.</p>
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		<title>By: Mrs. Micah</title>
		<link>http://www.mytwodollars.com/2007/10/16/companies-please-train-your-customer-service-reps-please/comment-page-1/#comment-22673</link>
		<dc:creator>Mrs. Micah</dc:creator>
		<pubDate>Tue, 16 Oct 2007 20:30:47 +0000</pubDate>
		<guid isPermaLink="false">http://www.mytwodollars.com/2007/10/16/companies-please-train-your-customer-service-reps-please/#comment-22673</guid>
		<description>Ironically, I was reading this as I called Sprint/Nextel and navigated through their automated service. And more ironically, I was disconnected both times. I give up until tomorrow...it&#039;s for my job anyway, contesting a $3 charge.

The worst customer service I&#039;ve gotten wasn&#039;t from people but from a computer voice. Not only would he not understand what I was saying, but he scolded me when I pressed &quot;0&quot; saying things like &quot;Maybe if you said it again we could work on this&quot; and &quot;Maybe you should repeat your request&quot; and finally &quot;Next time, try letting me help you.&quot; WTF machine? I tried and you didn&#039;t know what I wanted. Plus, it played a recording of typing to mimic looking up information. *gag*

Once I got through to their customer service? Took me a couple minutes and everything was worked out perfectly. 

Thanks, that was a chance to vent! :-)</description>
		<content:encoded><![CDATA[<p>Ironically, I was reading this as I called Sprint/Nextel and navigated through their automated service. And more ironically, I was disconnected both times. I give up until tomorrow&#8230;it&#8217;s for my job anyway, contesting a $3 charge.</p>
<p>The worst customer service I&#8217;ve gotten wasn&#8217;t from people but from a computer voice. Not only would he not understand what I was saying, but he scolded me when I pressed &#8220;0&#8243; saying things like &#8220;Maybe if you said it again we could work on this&#8221; and &#8220;Maybe you should repeat your request&#8221; and finally &#8220;Next time, try letting me help you.&#8221; WTF machine? I tried and you didn&#8217;t know what I wanted. Plus, it played a recording of typing to mimic looking up information. *gag*</p>
<p>Once I got through to their customer service? Took me a couple minutes and everything was worked out perfectly. </p>
<p>Thanks, that was a chance to vent! <img src='http://www.mytwodollars.com/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> </p>
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