Comments on: Customer Service At Its Best – Thanks SmugMug. http://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/ A place to discuss money...for the rest of us. Fri, 10 Feb 2012 05:21:23 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: carnival of money stories blog carnival #39 : Time To Budgethttp://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23963 carnival of money stories blog carnival #39 : Time To Budget Tue, 18 Dec 2007 09:04:22 +0000 http://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23963 [...] presents Customer Service At Its Best - Thanks SmugMug. posted at My Two [...] [...] presents Customer Service At Its Best – Thanks SmugMug. posted at My Two [...]

]]> By: carnival of money stories blog carnival #39 : Time To Budgethttp://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23962 carnival of money stories blog carnival #39 : Time To Budget Tue, 18 Dec 2007 09:04:22 +0000 http://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23962 [...] presents Customer Service At Its Best - Thanks SmugMug. posted at My Two [...] [...] presents Customer Service At Its Best – Thanks SmugMug. posted at My Two [...]

]]> By: » Modern Worker Week in Review - Full-On Design Edition - Self improvement blog focused on better living in today's technology-centric workplace, Modern Workerhttp://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23907 » Modern Worker Week in Review - Full-On Design Edition - Self improvement blog focused on better living in today's technology-centric workplace, Modern Worker Fri, 14 Dec 2007 15:27:05 +0000 http://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23907 [...] Customer Service At Its Best - Thanks SmugMug - Top-notch customer services is rare to find these days, but for David at My Two Dollars… it found him. [...] [...] Customer Service At Its Best – Thanks SmugMug – Top-notch customer services is rare to find these days, but for David at My Two Dollars… it found him. [...]

]]> By: Lazy Manhttp://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23842 Lazy Man Thu, 13 Dec 2007 01:51:30 +0000 http://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23842 And now that I read this, I will consider doing business with them in the future. I'm sure others think the same thing. Sure they didn't have to give you $30 back, but because they did, they likely bought themselves some new business. They'll probably find that the $30 was very well spent. And now that I read this, I will consider doing business with them in the future. I’m sure others think the same thing. Sure they didn’t have to give you $30 back, but because they did, they likely bought themselves some new business. They’ll probably find that the $30 was very well spent.

]]> By: davidhttp://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23835 david Wed, 12 Dec 2007 17:24:58 +0000 http://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23835 Maybe a subscription to Smugmug? ;-) Maybe a subscription to Smugmug? ;-)

]]> By: guinness416http://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23834 guinness416 Wed, 12 Dec 2007 17:23:58 +0000 http://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23834 Definitely a nice job by Smugmug, always good to have someone else to file the in the "good guys" department. Now what will you blow the big thirty buck windfall on? Definitely a nice job by Smugmug, always good to have someone else to file the in the “good guys” department. Now what will you blow the big thirty buck windfall on?

]]> By: davidhttp://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23833 david Wed, 12 Dec 2007 17:10:58 +0000 http://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23833 That's pretty cool Clare - I miss service like this too, I hope companies one day start to realize how important it is! That’s pretty cool Clare – I miss service like this too, I hope companies one day start to realize how important it is!

]]> By: Clarehttp://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23832 Clare Wed, 12 Dec 2007 17:05:55 +0000 http://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23832 I had a similar experience with Tom's of Maine. (And yes, I realize that their products aren't cheap, but it's one of my indulgences.) But when I encountered issues with one of the fragrances, Tom's stood by their refund policy and sent me a check (including tax) with a generous sample of soap. But unfortunately, they misspelled my name on the check. I called after hours and left a voicemail, half expecting a non-response. The next morning I received a voicemail from them apologizing for the mistake and an assurance that a new check was in the mail. It arrived a few days later. They were friendly and polite throughout the process and apologized when the mistake arose. I miss customer service like this! I had a similar experience with Tom’s of Maine. (And yes, I realize that their products aren’t cheap, but it’s one of my indulgences.) But when I encountered issues with one of the fragrances, Tom’s stood by their refund policy and sent me a check (including tax) with a generous sample of soap.

But unfortunately, they misspelled my name on the check. I called after hours and left a voicemail, half expecting a non-response. The next morning I received a voicemail from them apologizing for the mistake and an assurance that a new check was in the mail. It arrived a few days later.

They were friendly and polite throughout the process and apologized when the mistake arose. I miss customer service like this!

]]> By: Modern Workerhttp://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23830 Modern Worker Wed, 12 Dec 2007 16:47:52 +0000 http://www.mytwodollars.com/2007/12/12/customer-service-at-its-best-thanks-smugmug/#comment-23830 Isn't it nice when something like this happens? If only more companies put their customers in a higher priority. Cheers to SmugMug. Isn’t it nice when something like this happens? If only more companies put their customers in a higher priority. Cheers to SmugMug.

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