And made me jump through hoops to get it back.
(Caution – rant enclosed)Now, I am all for security but these guys took it way too far. First off, I went to log in the other day and they said my account had been restricted and I had to answer a bunch of questions to open it back up. Fine, I did that…and it still did not open the account. So I sent them an email asking why, if I had answered the questions, is my account not available yet? About 7 hours later, I got an email telling me it was not good enough, and now I had to send them a picture of my license or passport, a scan of a utility bill, and answer some more questions. The next 20 minutes was spent digging out my passport, scanning it, converting it into an image and uploading it. Then I had to log into BofA, download a utility bill, convert it into an image, and upload it. Why not send PDF’s? Paypal doesn’t accept them. Nice, guys, thanks for making it easier.
So at this point I was sort of upset, and it took 12 hours after sending them this stuff for them to finally unlock my account. No explanation as to why it was locked, no nothing. And here comes the kicker…I had transfers scheduled out of the account for 2 days ago – which they CANCELED. They did not notify me of this, I had to go in and look at my account to see that over $400 in transfers were recalled. Thankfully they were only to one of my bank accounts, but if it had been to a vendor who knows what would have happened.
Now that my account is unlocked, I have moved every dollar out of the account. I will still use them to send and receive money, as they really are the only company that everyone deals with, but I will no longer be keeping any money at all in the account.
And they still have not told me why they did this, even after another email this morning. Ridiculous. Sorry for the rant, just wanted to get this out there in case some of you keep large amounts of money in your PayPal account, as someday you might not be able to access it – and not be told why. (End rant 🙂)