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My Wife And Her $39 Dollar Glasses.

Eyeglasses So my wife wanted a new extra pair of glasses…but did not want to spend the $200+ her last pair cost. I had read about $39 Dollar Glasses a while back and after perusing their website, I showed it to my wife. They had some good reviews and some mainstream positive reviews, so I figured they must be legit. She was apprehensive of course; I mean, $39 for a pair of glasses? How could this be possible?

After some discussion, we agreed that even if the glasses never showed up, $39 is not a lot of money to lose in case something went wrong. So my wife printed out some frames and we cut them out – and proceeded to tape them to our faces – it was a pretty funny scene. (I still sometimes tape a frame to my face just because it makes her laugh.) She picked out a frame she thought she would really like, put together her order, and sent it in. Of course, after she got the X kind of lense and the Y kind of something else, the glasses were now $70…but still a far cry from the $200 for her last pair.

A little while later, the glasses show up. My wife puts them on and wears them around the house for a bit, but she starts getting a massive headache. She felt as though the prescription was wrong, even though it was noted correctly on the paper that came with the glasses. It wasn’t so far off she noticed right away, but off just enough to give her a headache and a little bit of motion sickness after a while. So she took them to Lenscrafters and had them check the prescription – sure enough, it was incorrect. They had made her lenses wrong!! Add that to the fact that they weren’t even straight, and she was not a happy camper.

She emailed customer service, who told her to send them back and they would replace them with new ones. I took them to the post office and sent them “delivery confirmation” so I could be sure that they got them…which cost me abut $12 with insurance. That was on March 10th…and we still have not gotten a correct pair back yet.

What is the lesson here? $39 Glasses may be a legit company, as evidenced by many people supposedly liking their new glasses. But these glasses have so far cost us $82 – and my wife doesn’t even have them yet – and if they ever do show up and are wrong again, the cost will be heading towards $100.

That’s a far cry from $39…buyer beware.

Photo by zone41

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Comments (50)

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  1. Thats really too bad to hear. Thats the thing with buying cheap things, it may look tempting but usually it doesn’t even match with real results. Especially with things that are necessary for a normal life like I’d never buy a cheap car from china to save some money at the expense of safety.
    You should demand a full refund from the company in question and keep contacting them until they give in and reimburse you for your costs and time because sending glasses with fault prescriptions could be dangerous for some people and glasses aren’t something to be joked about.
    Best of luck with you, btw how come there are no comments but so many readers?

  2. David says:

    We are demanding a full refund…and keep in mind these were not for her main glasses, they were for an extra pair – and that’s why we did not pay $250 and up.

    BTW, that’s a weird comment about the readers and comments…

  3. CindyS says:

    Gosh, I am disappointed in $39 glasses and will be waiting to hear what finally happens. I had planned on ordering from them but I guess I will hold off a bit.

  4. david says:

    Will definitely let you know CindyS!

  5. Hmmmm, I got two pairs from BJ’s Warehouse for $99 total (includes frame and lenses).

  6. david says:

    We don’t have BJ’s – and Costco doesn’t sell my wife’s prescription for cheap.

  7. bummer.

    but if something is usually too cheap, its probably worthless.

    had the same thing happen with a diamond ring I got for the wife.

    luckily i got my money back.

  8. Crys says:

    I’ve ordered the same type of prescription from zennioptical.com for $80 as well for my father. We’re still testing them out, but I may need to get the prescription check out cause they aren’t working as well as he would like.

    Did it cost to have them checked at Lenscrafters?

  9. David says:

    CRYS – They checked it for free.

  10. What do you mean by weird? As in my observation was true or my comment was weird? haha
    I guess I was just first to post. Well thanks for the heads up on the company though.

  11. Mrs. Micah says:

    Hmm. I’d thought about using them if I ever needed to replace my reading glasses, since they’re just part-time reading glasses and nothing major. I’m thinking not. Oh well.

  12. MFJ says:

    Funny – I was just looking at ordering some $8 glasses from Zennioptical – figured what is the worst that could happen – never thought of the wrong prescription thing. Guess I’ll just order a pair and let everyone know how it goes.

  13. david says:

    Yea, please do MFJ!

  14. cheri says:

    You need to shop around and not go with the first thing you find. Personal experiences and recommendations. I have ordered 5 pairs of glasses from Zennioptical over the last 2-3 years and they are great, they come in a timely fashion look wonderful and I have never had any problems. I do not know how their customer service would be if something did go wrong since everything has been fine. (They are also cheaper.)

  15. erik says:

    I guess you get what you pay for. I would have been tempted to try it out, too, but I guess you were the guinea pig for those that were thinking about trying them!

    This stinks though, because I would have loved to find a way to get cheap glasses. I wear glasses 24/7 because the doc says I can’t do contacts with my prescription.

  16. Susan says:

    I ordered my last three pairs (I have a distressing tendency to lose/break glasses, which is why I buy cheap sets) online, the most recent from $39 glasses. They were vastly better than any of the more expensive frames that I bought in the past before I realized how much money I was throwing away. Now that I’ve broken those (8 months later, that’s a record for me.), I’m going to be ordering another set from them as well.

    It’s too bad your wife didn’t have a good experience with them, I hope it gets resolved well.

  17. Kate Hudson says:

    I have had good experience with http://goggles4u.com (lovely name I know…). Perhaps your wife could try there. I got a regular pair for $26 and a pair with transitions lenses for $33 I think.

    I hope you get your refund from $39 glasses.

  18. Mike says:

    I actually just got a pair of glasses from this website: goggles4u.com. They sell the frames for 12 dollars a piece and with lenses its about 25 and up. HOWEVER i made sure that I got the FRAME ONLY and not the lenses, just the frame and I would get the lenses covered by my insurance, at least partially. I didn’t want the lenses to be done somewhere in Pakistan where it would take forever to replace if something went wrong. The frame just arrived today from CA and they are pretty nice, just what I expected from the picture and description online. They aren’t flimsy in any way and are made of a light metal composite as described. I spend 10 dollars on the frame shipped and I might have the lenses covered by my insurance. So $10 for glasses, not bad at all. hope all goes well with your wifes glasses and if you have any questions feel free to ask.

  19. jalil says:

    this is insane!

  20. [...] My Wife And Her $39 Dollar Glasses. – Many times if it seems too good to be true, if often is. [...]

  21. Looby says:

    My partner and friend have both used goggles4u.com (not affiliated in anyway) with great success, I think they are about $40 per pair, if she hasn’t been too burned by the experience maybe give them a try.

  22. Brian Lang says:

    I ordered two pair from Goggles 4 U (www.goggles4u.com). I had just gotten a new prescription and decided to try them out as it wasn’t that far off the old prescription – I could make do with the old pair until I got some new ones. I followed all the instructions to the letter, and got my two pair a month to the day after ordering them. I didn’t pay for “express” shipping. The one pair is photo-chromatic – darkens in presence of UV light – and the other is just standard. My prescription is not very strong. Total cost for two pair: $59 US.

  23. [...] wife tried out the $39 glasses service…and so far no good. I hope he’ll keep us updated as to whether or not things get straightened [...]

  24. [...] April 5, 2008 in Health Care, Insurance, shopping I asked for advice on purchasing glasses, but I didn’t follow much of it.  I didn’t purchase direct from my optometrist (the selection was not very good), but did go to Lens Crafters.  I didn’t shop around beyond that.  I didn’t go to Costco (not a member) or Walmart (quite far from my apartment).  I was too chicken to purchase online, and wasn’t encouraged by this negative post at My Two Dollars about $39 glasses. [...]

  25. [...] My Wife And Her $39 Dollar Glasses at My Two Dollars [...]

  26. [...] about My Two Dollars’ experience with his wife’s $39 glasses. Ridiculous service and company! I hope that they get their money back or [...]

  27. VicinSea says:

    I am very sorry to hear you had problems with $39dollarglasses.com. I have been using them for years and after 12+ pairs for 3 different people we have only had 1 mistake (wrong prescription sent–it was my brothers instead of mine, but he needed a pair anyhow so no real problem.) The order line has always been very helpful and the glasses usually arrive within a week.

    I am sure $39 glasses will fix your problem to your satisfaction.

    BTW: 2 pairs is $79. with free shipping!

  28. Mer says:

    I was tooling around the net looking for some abhorrently nerdy glasses tonight (which are tough to find in the stores these days), and discovered http://glassyeyes.blogspot.com/, an entire little community dedicated to being annoyed at the high price of glasses, and creating lots of customer feedback for the different online discount stores. So, I’m shopping, and I mention it to my partner, and she mentions this post.

    Personally, I can’t find a good reason not to try out a discount glasses e-store. The last pair of glasses I got was from a Sears Optical, and after getting railroaded on price, told I have cataracts (at 25! which my ophthalmologist denies vehemently), I still got glasses that were the wrong prescription at 4 times the price AND they fought me on having them corrected. For under a hundred bucks, a steal with my script, I figure it’s worth a shot, and if it works I might get new glasses more than once every five years when my current pair begins to rust.

  29. pamphyila says:

    Altho they resist it, I have had success with (1) replacing the lenses in old but durable frames (2) putting usable lenses into new frames (may require a bit of re-grinding). Some opticians will also put lenses into “vintage” (i.e. old), frames! It also helps to pick out sturdier, classic frames. They are often less expensive than “fashionable” frames….

  30. beloml says:

    I discovered 39dollarglasses.com in February and have ordered six pairs. One pair was unsatisfactory, and on the same day that I emailed their customer service, I received a postage-paid label to return them. I got them back about a week later. My experience has been terrific–chic glasses that arrive in just a few days and have excellent customer service.

  31. david says:

    Beloml

    They not only did not provide a shipping envelope for us, but now they are saying nothing is wrong with the glasses – even though a third party said the prescription was wrong. They are rip-off artists, as far as I am concerned and now I have to keep pursuing them to get my money back.

  32. Annie Jones says:

    What a shame for your wife. Just today I posted about my experience with Zenni Optical online. I had a great experience! But just like shopping in a “real” store, not everyone can be pleased all the time. :(

  33. Rosanne says:

    Hi. Sorry to hear about your experience. I now order from Zenni Optical and have been pleased. Some of those glasses start at 8.95! Is there a Sears store around you? The optical department is usually very knowledgable and they run specials in my area at least (NJ) of 2 pairs for $99. Once I went there when the sale was not running, asked about it and got it that day instead of waiting. Good luck!

  34. Nathan says:

    Find a local America’s Best or ForEYES. $69 and $99 respectively for two pairs and free eye exam.

  35. shane says:

    Sorry to hear about your bad experience. I took the same chance and bought my last glasses from Zenni Optical, http://www.zennioptical.com I think. They have glasses from 8.00 +4.95 for shipping and usually arrive in about 2-3 weeks. Prescription was right on, I even had the eye dr double check it. Nice Blog, I enjoyed reading your posts.

  36. wisemama says:

    I have bought eyeglasses from goggles4u and opticalchic. Both are great!

  37. VicinSea says:

    I am sorry you had probs with the RX on your wife’s glasses. I have been using $39 for 2 years and have really had no problems. Considering I order 4 different RX on my account the company has been very good about getting the orders right.

  38. Jodi says:

    I bought 2 pair of glasses from 39dollarglasses.com. I am very satified. I have the progressive lenses with the extra coatings on, the frames are spring hinged, both pair of glasses are nice & I can see great. I had bought glasses from googles4u & I couldn’t see out of them at all, after I returned them, all I got back was half the price. Over all, I would say that 39dollarglasses are better than spending $400 at Walmart vision.

  39. scott says:

    I had two OK experiences with this company before. The glasses were fine and very reasonable priced. Unfortunately , the most recent experience has been horrible. The prescription is wrong and they insist that I entered it wrong. Impossible to reason with them as to why this was not true. I will NEVER do business with these people again. I’d advise you to do the same. The original owners must have sold and quality has suffered in terms of product and service. Vote with your dollar.

  40. Jimjobob says:

    this was written by an eye doctor,the expensive kind of eyeglass shop,not a walmart eye doctor

  41. Just Saying says:

    I ordered a pair of prescription (progressives) sunglasses from 39dollarglasses.com which I should be receiving on Monday (11/2/09), and ordered a spare pair of regular glasses this morning from zennioptical. My two dollars is this: Some years ago I picked up my new pair of glasses from For Eyes and knew immediately they were too strong. I was assured by them that all was well, that after checking it was the correct prescription, and I just had to get used to it. I went home and spent the weekend wearing my old glasses because the new ones made me dizzy and sick. When I went back to For Eyes on Monday, For Eyes still insisted they were correct. I insisted they were not.

    As it turned out, the lab had mistaken the doctor’s handwritten “2″ for a “7,” and had put lenses in that were -4.75 instead of -4.25.

    So, with that, both of us were right–me, in knowing the prescription was too strong, and For Eyes in believing -4.75 was correct.

  42. Just Saying says:

    Got my prescription sunglasses on 11/2/09. I did have concerns, but they’re perfect.

  43. gbean says:

    I am on my forth pair from there over the past 4 years with no problems at all. So keep that in mind.

  44. Magart says:

    I bought a pair at Zenni and they are wonderful! I told my eye Dr. I was going to get them online and he made sure I had all the correct numbers . I was a little confused when I got on the website and called their Help number and they were very patient and assisted me in ordering. The glasses are great and much less than the over $200 ones I got from BJ’s warehouse.

  45. Steve says:

    Zenni SUCKS I have had NOTHING but BAD product from them! They get their glasses from China and it shows.

    I just read through this thread and I have to say that I’m a 39DG user and found their quality and service great. I’m sorry to hear about your dissatisfaction.

  46. Ron says:

    I guess I’m one of the lucky ones as I get my glasses for free to a certain $ value. However I maximize on the quality of the lenses by providing my own $39 Glasses frames and have been doing this for years. I’ve never had a problem.

    “AUD$250??” That doesn’t even buy a reasonable frame.. My Lenses cost around $350 alone a pair of Glasses usually costs AUD $600 so I figure if I spend less than 200 I have a good cheap pair.

  47. Jer says:

    I’ve ordered two pairs from $39 Eyeglasses with no problems. Sorry to hear about your bad experience.

  48. Patrick says:

    Nothing but good experiences with 39DG – I have ordered 3 pairs with no problem.

  49. CoolBird says:

    39 dollar glasses is awesome! Maybe it has come a long way in the last 5 years. I ordered a pair this spring as a spare, and I wear them more than my $200+ glasses (which do not hold their shape). I actually got them for only $29 including shipping because of a $15 off coupon. I liked them so much that I just ordered another pair as a backup for my spare :). Too bad you had a bad experience, but they offer FREE RETURN SHIPPING now! Sorry you paid $82 and were unsatisfied, but I paid $29 and it was AWESOME!

  50. Flee says:

    I’m nervous , but I needed progressive sunglasses desperately
    So I ordered a few days ago. They came to 98.
    20% off for prez day. If they are great, I will
    Order more!

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