So my wife wanted a new extra pair of glasses…but did not want to spend the $200+ her last pair cost. I had read about $39 Dollar Glasses a while back and after perusing their website, I showed it to my wife. They had some good reviews and some mainstream positive reviews, so I figured they must be legit. She was apprehensive of course; I mean, $39 for a pair of glasses? How could this be possible?
After some discussion, we agreed that even if the glasses never showed up, $39 is not a lot of money to lose in case something went wrong. So my wife printed out some frames and we cut them out – and proceeded to tape them to our faces – it was a pretty funny scene. (I still sometimes tape a frame to my face just because it makes her laugh.) She picked out a frame she thought she would really like, put together her order, and sent it in. Of course, after she got the X kind of lense and the Y kind of something else, the glasses were now $70…but still a far cry from the $200 for her last pair.
A little while later, the glasses show up. My wife puts them on and wears them around the house for a bit, but she starts getting a massive headache. She felt as though the prescription was wrong, even though it was noted correctly on the paper that came with the glasses. It wasn’t so far off she noticed right away, but off just enough to give her a headache and a little bit of motion sickness after a while. So she took them to Lenscrafters and had them check the prescription – sure enough, it was incorrect. They had made her lenses wrong!! Add that to the fact that they weren’t even straight, and she was not a happy camper.
She emailed customer service, who told her to send them back and they would replace them with new ones. I took them to the post office and sent them “delivery confirmation” so I could be sure that they got them…which cost me abut $12 with insurance. That was on March 10th…and we still have not gotten a correct pair back yet.
What is the lesson here? $39 Glasses may be a legit company, as evidenced by many people supposedly liking their new glasses. But these glasses have so far cost us $82 – and my wife doesn’t even have them yet – and if they ever do show up and are wrong again, the cost will be heading towards $100.
That’s a far cry from $39…buyer beware.
Photo by zone41