Comments on: DirectTV Bait & Switch – They Change Prices Once Your System is Installed. http://www.mytwodollars.com/2008/09/04/directtv-bait-switch/ A place to discuss money...for the rest of us. Fri, 10 Feb 2012 05:21:23 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Gushttp://www.mytwodollars.com/2008/09/04/directtv-bait-switch/#comment-94275 Gus Sat, 03 Sep 2011 03:01:26 +0000 http://www.mytwodollars.com/?p=1633#comment-94275 such trickery....its almost as bad as some major carriers using reps from obviously foreign lands to resolve customer issues..ie "so if I understand correctly Mr. ......, you are calling because your etc., etc.," please...consumers are fed up with monopolies the likes of Time Warner, Verizon, etc., listen people -go around these major common carriers..with services such as Page Plus (cellular) or install roof antennaes for your home viewing pleasure. There has to be a better way..than FIOS (Fall Into Our Scam) hee such trickery….its almost as bad as some major carriers using reps from obviously foreign lands to resolve customer issues..ie “so if I understand correctly Mr. ……, you are calling because your etc., etc.,” please…consumers are fed up with monopolies the likes of Time Warner, Verizon, etc., listen people -go around these major common carriers..with services such as Page Plus (cellular) or install roof antennaes for your home viewing pleasure. There has to be a better way..than FIOS (Fall Into Our Scam) hee

]]> By: Jon Fhttp://www.mytwodollars.com/2008/09/04/directtv-bait-switch/#comment-38177 Jon F Wed, 26 Jan 2011 05:15:23 +0000 http://www.mytwodollars.com/?p=1633#comment-38177 Directv signed me up for a plan under false pretenses. They offered the NFL package Premier deal for 5 months, but said as long as I downgraded before my 5 months was up, I would be locked in to any of the discounted plans for the whole 1st year. When I called to downgrade at the end of the 5 months, they said I was only locked in to that pricing for 5 months and the pricing jumped. They did not care about what i was offered and said I have a 2 year contract and preferred intro pricing was now done after 5 months instead of the 12 month verbal guarantee. Very bad company to deal with. Directv signed me up for a plan under false pretenses. They offered the NFL package Premier deal for 5 months, but said as long as I downgraded before my 5 months was up, I would be locked in to any of the discounted plans for the whole 1st year. When I called to downgrade at the end of the 5 months, they said I was only locked in to that pricing for 5 months and the pricing jumped. They did not care about what i was offered and said I have a 2 year contract and preferred intro pricing was now done after 5 months instead of the 12 month verbal guarantee. Very bad company to deal with.

]]> By: Mike E.http://www.mytwodollars.com/2008/09/04/directtv-bait-switch/#comment-37398 Mike E. Tue, 02 Nov 2010 19:07:44 +0000 http://www.mytwodollars.com/?p=1633#comment-37398 I too am a victim of Directv using bait and switch. I was quoted my bill after my 5 month introductory offer would be right at $100 a month, not the $137 before taxes it will be. I too am filing a report with the BBB, and plan to make an 8' x 4' sign for my front yard advertising bait and switch tactics. Maybe then, after I E-mail the picture to their corporate offices, somebody on their end will care to let me out of my contract. I too am a victim of Directv using bait and switch. I was quoted my bill after my 5 month introductory offer would be right at $100 a month, not the $137 before taxes it will be. I too am filing a report with the BBB, and plan to make an 8′ x 4′ sign for my front yard advertising bait and switch tactics. Maybe then, after I E-mail the picture to their corporate offices, somebody on their end will care to let me out of my contract.

]]> By: How hard can it be to cancel an account?http://www.mytwodollars.com/2008/09/04/directtv-bait-switch/#comment-37105 How hard can it be to cancel an account? Thu, 23 Sep 2010 11:02:08 +0000 http://www.mytwodollars.com/?p=1633#comment-37105 [...] a year and a half. After some bad customer service from DirecTV and some research that led to even more bad customer service stories, I’ve been waiting for my contract to end, so I can cancel my satellite [...] [...] a year and a half. After some bad customer service from DirecTV and some research that led to even more bad customer service stories, I’ve been waiting for my contract to end, so I can cancel my satellite [...]

]]> By: Stan Packardhttp://www.mytwodollars.com/2008/09/04/directtv-bait-switch/#comment-36702 Stan Packard Fri, 23 Jul 2010 20:12:30 +0000 http://www.mytwodollars.com/?p=1633#comment-36702 I have DISH in TX and have watched my monthly bills continue to escalate. I removed extra services and they increased prices on the basic services. I'm up to 81.00 per month So, after a barrage of flyers each month, I called DirecTV. The salesperson started out with a higher price than the latest flyer despite the flyer stating all NEW customers would be offered this special price. After 45 minutes of haggling I got an incredible deal, more receivers than my DISH setup, free install, free HD for life, one free HD receiver and DVR, etc. Total: 51.99 for more channels than DISH (almost $30 a month difference). I had him recite the price breakdown and I wrote it down and recited it back to him. I gave him my address, phone etc. The rep said hold a minute and then poof, line disconnected. I could not reach the same rep and after going through the five minutes of pre-recorded marketing, which includes being told that HD is free for life for new subscribers, I get a new rep. The new rep tells me that if a phone call is interrupted for any reason (ha) the data is not saved. So we gotta start over. A few minutes in and and my price is now 64.99 for the EXACT same stuff. She tells me the other rep made an error about the free HD for life. It's an additional $10 a month plus $3 for Home DVR (whatever that is - the first rep never mentioned it) and that I would have been charged the correct price, not the price he had quoted. I asked her, if that's true, how can I trust the price she's quoting? She laughed nervously. I told her about the message about free HD for life you get when you call the 800 number on the flyer. That promotion ended yesterday she tells me (the flyer promotion runs to the end of the month). I hung up. I have DISH in TX and have watched my monthly bills continue to escalate. I removed extra services and they increased prices on the basic services. I’m up to 81.00 per month

So, after a barrage of flyers each month, I called DirecTV. The salesperson started out with a higher price than the latest flyer despite the flyer stating all NEW customers would be offered this special price. After 45 minutes of haggling I got an incredible deal, more receivers than my DISH setup, free install, free HD for life, one free HD receiver and DVR, etc. Total: 51.99 for more channels than DISH (almost $30 a month difference). I had him recite the price breakdown and I wrote it down and recited it back to him. I gave him my address, phone etc. The rep said hold a minute and then poof, line disconnected. I could not reach the same rep and after going through the five minutes of pre-recorded marketing, which includes being told that HD is free for life for new subscribers, I get a new rep.

The new rep tells me that if a phone call is interrupted for any reason (ha) the data is not saved. So we gotta start over.

A few minutes in and and my price is now 64.99 for the EXACT same stuff. She tells me the other rep made an error about the free HD for life. It’s an additional $10 a month plus $3 for Home DVR (whatever that is – the first rep never mentioned it) and that I would have been charged the correct price, not the price he had quoted. I asked her, if that’s true, how can I trust the price she’s quoting? She laughed nervously. I told her about the message about free HD for life you get when you call the 800 number on the flyer. That promotion ended yesterday she tells me (the flyer promotion runs to the end of the month). I hung up.

]]> By: Bill Buttshttp://www.mytwodollars.com/2008/09/04/directtv-bait-switch/#comment-36618 Bill Butts Fri, 25 Jun 2010 20:04:31 +0000 http://www.mytwodollars.com/?p=1633#comment-36618 I ran into the bait & switch from DirecTV also. But I printed out their offer from the website. It took over 6 months and submission of the offer copies to an unpublished address to get my rebate. I'm very uneasy about accepting anything "free", like the MPG receiver swap, from DTV. I ran into the bait & switch from DirecTV also. But I printed out their offer from the website. It took over 6 months and submission of the offer copies to an unpublished address to get my rebate. I’m very uneasy about accepting anything “free”, like the MPG receiver swap, from DTV.

]]> By: Betty Yakehttp://www.mytwodollars.com/2008/09/04/directtv-bait-switch/#comment-36480 Betty Yake Tue, 01 Jun 2010 06:41:23 +0000 http://www.mytwodollars.com/?p=1633#comment-36480 The problems are very far from being resolved. As of the end of May 2010 this company has sent out inserts in their bills that ropes everyone into "an indefinite" amount of time for length of contract. There is more. Get yours and read it; then hurry on down to your nearest lawyer, you will need him. That is why I notified my state Attorney General and my most trusted Senator. The problems are very far from being resolved. As of the end of May 2010 this company has sent out inserts in their bills that ropes everyone into “an indefinite” amount of time for length of contract. There is more. Get yours and read it; then hurry on down to your nearest lawyer, you will need him. That is why I notified my state Attorney General and my most trusted Senator.

]]> By: Jessicahttp://www.mytwodollars.com/2008/09/04/directtv-bait-switch/#comment-36324 Jessica Sat, 17 Apr 2010 19:08:21 +0000 http://www.mytwodollars.com/?p=1633#comment-36324 Thank you jon, looks like you knew about the rebate, and the penalty that goes with not doing it Thank you jon, looks like you knew about the rebate, and the penalty that goes with not doing it

]]> By: Jessicahttp://www.mytwodollars.com/2008/09/04/directtv-bait-switch/#comment-36323 Jessica Sat, 17 Apr 2010 19:02:52 +0000 http://www.mytwodollars.com/?p=1633#comment-36323 First of all I would like to say, customers as yourself I feel sorry for you. Not because of what you say directv did to you but because you cant do your homework. TO get that price you were quoted you have to file a rebate. It takes 2 minutes! Im a directv ACE Rep. I am the rep everyone transfers you to when this happens. I walk 80 year old women though this, and no problem. If you want your rebate just as any company you have to do a little work, and we can help you. With the time and energy that you are spending trashing dtv and their reps, and going to the bbb, you could have easily done your work, filed your rebate and been done. However, im sure your older, or old enough to know better then to believe everything that you hear. Im 20 and I know before I sign a contract, or I believe what someone says, I will find out for myself. Thats part of being an adult. Now for someone who doesnt want to do the work, and be lazy then here.. Any new customer deal is for 12 mo.. not a lifetime guarantee.. as an adult you should know theres never a lifetime price guarantee. Your not even paying the same you did for your water that you did 10 years ago. Does anyone here know what a receiver is? Or a "box"? Thats the black or grey box that is put inside your home to get programming. Do you know how many people dont know they have one?? How can you have a service but not know anything about it?? I have comcast because I dont want to pay my apartment complex a deposit to put a pole in the ground. So I have comcast, I know everything there is to know. I ask how much monthly it is for dvr service. If I want hd I ask how much that is. I look at my bill every month. If I need a tech, I check the work before they leave, and I read my paperwork before I sign it. That has saved me over $100 because 5 times I was going to be charged $30 for something I shouldnt be. So without a signature im not responsible for that. Again im 20, and im responsible enough to take care of my stuff, so why cant you? How can you think you never signed a contract, but in reality you did.. not knowing becuase you cant read what you sign. Is that dtv resposibilty to have the tech read you the contract? No, because they issue this service to adults, who we assume are smart enough to know what is being installed, and what the fees are. If I was your rep, I would tell you about the rebate, and leave it up for you to fill it out. If you dont want it, then you have 24 hours to cancel. Oh, SO YOU HAVE BEEN INSTALLED FOR 4 MONTHS, and JUST REALIZED YOUR BEING CHARGED MORE THEN YOU WERE SUPPOSED TO? Well im sorry, but in the contract you signed it states 24 hoursto cancel with no charges, and also you only have 3 months to fill your rebate after install. SO now not only are you in a contract, but now you arent eligable for the reabte. Please please tell me that you dont want to keep us, because in reality we dont want a customer that cant be responsible and do their work, and call up rep, to cuss, and harass for their own wrong doing. People come on stop being lazy, stop believing everything that you see, read before you sign, and do what your supposed to do, and there wont be a problem. Guess what.. there are millions of customers who are happy with us.. wonder why?? I mean your stating that we are so bad that people need to go watch tv a circuit city. However, thats for a person who wants to be cheap, and lazy. If thats you then pile up in front of those hd tv's on the wall, but if your like the other millions, that do their homework, and what they need to do, then join us :) First of all I would like to say, customers as yourself I feel sorry for you. Not because of what you say directv did to you but because you cant do your homework. TO get that price you were quoted you have to file a rebate. It takes 2 minutes! Im a directv ACE Rep. I am the rep everyone transfers you to when this happens. I walk 80 year old women though this, and no problem. If you want your rebate just as any company you have to do a little work, and we can help you. With the time and energy that you are spending trashing dtv and their reps, and going to the bbb, you could have easily done your work, filed your rebate and been done. However, im sure your older, or old enough to know better then to believe everything that you hear. Im 20 and I know before I sign a contract, or I believe what someone says, I will find out for myself. Thats part of being an adult.
Now for someone who doesnt want to do the work, and be lazy then here..

Any new customer deal is for 12 mo.. not a lifetime guarantee.. as an adult you should know theres never a lifetime price guarantee. Your not even paying the same you did for your water that you did 10 years ago.
Does anyone here know what a receiver is? Or a “box”? Thats the black or grey box that is put inside your home to get programming. Do you know how many people dont know they have one?? How can you have a service but not know anything about it?? I have comcast because I dont want to pay my apartment complex a deposit to put a pole in the ground. So I have comcast, I know everything there is to know. I ask how much monthly it is for dvr service. If I want hd I ask how much that is. I look at my bill every month. If I need a tech, I check the work before they leave, and I read my paperwork before I sign it. That has saved me over $100 because 5 times I was going to be charged $30 for something I shouldnt be. So without a signature im not responsible for that.
Again im 20, and im responsible enough to take care of my stuff, so why cant you? How can you think you never signed a contract, but in reality you did.. not knowing becuase you cant read what you sign. Is that dtv resposibilty to have the tech read you the contract? No, because they issue this service to adults, who we assume are smart enough to know what is being installed, and what the fees are.
If I was your rep, I would tell you about the rebate, and leave it up for you to fill it out. If you dont want it, then you have 24 hours to cancel. Oh, SO YOU HAVE BEEN INSTALLED FOR 4 MONTHS, and JUST REALIZED YOUR BEING CHARGED MORE THEN YOU WERE SUPPOSED TO? Well im sorry, but in the contract you signed it states 24 hoursto cancel with no charges, and also you only have 3 months to fill your rebate after install. SO now not only are you in a contract, but now you arent eligable for the reabte.
Please please tell me that you dont want to keep us, because in reality we dont want a customer that cant be responsible and do their work, and call up rep, to cuss, and harass for their own wrong doing.
People come on stop being lazy, stop believing everything that you see, read before you sign, and do what your supposed to do, and there wont be a problem. Guess what.. there are millions of customers who are happy with us.. wonder why?? I mean your stating that we are so bad that people need to go watch tv a circuit city.
However, thats for a person who wants to be cheap, and lazy. If thats you then pile up in front of those hd tv’s on the wall, but if your like the other millions, that do their homework, and what they need to do, then join us :)

]]> By: Jonhttp://www.mytwodollars.com/2008/09/04/directtv-bait-switch/#comment-34196 Jon Wed, 16 Sep 2009 04:18:23 +0000 http://www.mytwodollars.com/?p=1633#comment-34196 What most people do not reilize that your bill will be higher if you do not fill out the rebate form at https://www.directv.com/rebates. You have to go here and fill out the online form or there is also a form you can mail in, but you will not get the promised price for twelve month until you do this What most people do not reilize that your bill will be higher if you do not fill out the rebate form at https://www.directv.com/rebates. You have to go here and fill out the online form or there is also a form you can mail in, but you will not get the promised price for twelve month until you do this

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