Comments on: DirectTV Bait & Switch – They Change Prices Once Your System is Installed.

By: Kevin C

Kevin C — Tue, 21 Feb 2012 15:03:06 +0000

I am having problems with directv also. I signed up in a best buy for $31 per month for the first year and $66 per month for the second year. I have the signed contract. My first bill is $87 and talked to 3 “customer service” reps who told me there was nothing they could do. They are a bunch of criminals. I believe they think they are bankers or the government. I can’t wait until Internet tv is more established and they can’t control the market.

By: Kevin

Kevin — Fri, 17 Feb 2012 18:24:33 +0000

I just had the same thing happen to me. I got an offer in the mail for $29.99 for the first year and $44 for the 2nd, my first bill in the 2nd year was $61!!!! Of course I didn’t save the original offer letter and the reps keep saying that the rebates that I got ran out???
The also happened when I ordered MLB Extra Innings. CS rep quoted a very low “special” price and when I got the bill it was much higher. When I called back they said “we don’t record conversations so there’s no proof”. I’m not happy…

By: Gus

Gus — Sat, 03 Sep 2011 03:01:26 +0000

such trickery….its almost as bad as some major carriers using reps from obviously foreign lands to resolve customer issues..ie “so if I understand correctly Mr. ……, you are calling because your etc., etc.,” please…consumers are fed up with monopolies the likes of Time Warner, Verizon, etc., listen people -go around these major common carriers..with services such as Page Plus (cellular) or install roof antennaes for your home viewing pleasure. There has to be a better way..than FIOS (Fall Into Our Scam) hee

By: Jon F

Jon F — Wed, 26 Jan 2011 05:15:23 +0000

Directv signed me up for a plan under false pretenses. They offered the NFL package Premier deal for 5 months, but said as long as I downgraded before my 5 months was up, I would be locked in to any of the discounted plans for the whole 1st year. When I called to downgrade at the end of the 5 months, they said I was only locked in to that pricing for 5 months and the pricing jumped. They did not care about what i was offered and said I have a 2 year contract and preferred intro pricing was now done after 5 months instead of the 12 month verbal guarantee. Very bad company to deal with.

By: Mike E.

Mike E. — Tue, 02 Nov 2010 19:07:44 +0000

I too am a victim of Directv using bait and switch. I was quoted my bill after my 5 month introductory offer would be right at $100 a month, not the $137 before taxes it will be. I too am filing a report with the BBB, and plan to make an 8′ x 4′ sign for my front yard advertising bait and switch tactics. Maybe then, after I E-mail the picture to their corporate offices, somebody on their end will care to let me out of my contract.

By: How hard can it be to cancel an account?

How hard can it be to cancel an account? — Thu, 23 Sep 2010 11:02:08 +0000

[...] a year and a half. After some bad customer service from DirecTV and some research that led to even more bad customer service stories, I’ve been waiting for my contract to end, so I can cancel my satellite [...]

By: Stan Packard

Stan Packard — Fri, 23 Jul 2010 20:12:30 +0000

I have DISH in TX and have watched my monthly bills continue to escalate. I removed extra services and they increased prices on the basic services. I’m up to 81.00 per month

So, after a barrage of flyers each month, I called DirecTV. The salesperson started out with a higher price than the latest flyer despite the flyer stating all NEW customers would be offered this special price. After 45 minutes of haggling I got an incredible deal, more receivers than my DISH setup, free install, free HD for life, one free HD receiver and DVR, etc. Total: 51.99 for more channels than DISH (almost $30 a month difference). I had him recite the price breakdown and I wrote it down and recited it back to him. I gave him my address, phone etc. The rep said hold a minute and then poof, line disconnected. I could not reach the same rep and after going through the five minutes of pre-recorded marketing, which includes being told that HD is free for life for new subscribers, I get a new rep.

The new rep tells me that if a phone call is interrupted for any reason (ha) the data is not saved. So we gotta start over.

A few minutes in and and my price is now 64.99 for the EXACT same stuff. She tells me the other rep made an error about the free HD for life. It’s an additional $10 a month plus $3 for Home DVR (whatever that is – the first rep never mentioned it) and that I would have been charged the correct price, not the price he had quoted. I asked her, if that’s true, how can I trust the price she’s quoting? She laughed nervously. I told her about the message about free HD for life you get when you call the 800 number on the flyer. That promotion ended yesterday she tells me (the flyer promotion runs to the end of the month). I hung up.

By: Bill Butts

Bill Butts — Fri, 25 Jun 2010 20:04:31 +0000

I ran into the bait & switch from DirecTV also. But I printed out their offer from the website. It took over 6 months and submission of the offer copies to an unpublished address to get my rebate. I’m very uneasy about accepting anything “free”, like the MPG receiver swap, from DTV.

By: Betty Yake

Betty Yake — Tue, 01 Jun 2010 06:41:23 +0000

The problems are very far from being resolved. As of the end of May 2010 this company has sent out inserts in their bills that ropes everyone into “an indefinite” amount of time for length of contract. There is more. Get yours and read it; then hurry on down to your nearest lawyer, you will need him. That is why I notified my state Attorney General and my most trusted Senator.

By: Jessica

Jessica — Sat, 17 Apr 2010 19:08:21 +0000

Thank you jon, looks like you knew about the rebate, and the penalty that goes with not doing it