Comments on: DirectTV Bait & Switch – They Change Prices Once Your System is Installed.

By: Jon

Jon — Wed, 16 Sep 2009 04:18:23 +0000

What most people do not reilize that your bill will be higher if you do not fill out the rebate form at https://www.directv.com/rebates. You have to go here and fill out the online form or there is also a form you can mail in, but you will not get the promised price for twelve month until you do this

By: LTJP

LTJP — Mon, 07 Sep 2009 17:45:07 +0000

Not true. In most states as long as one party is aware of the recording – it is NOT illegal. I.E. you cant record two other people on a phone call without them knowing. But if YOU record a phone conversation between you and another party – it is perfectly legal.

By: Angie

Angie — Wed, 19 Aug 2009 02:44:12 +0000

Be aware also that if you pay someone else’s bill on your debit or credit card, they will steal any money that person might owe at any given time. That person does not have to be on the account. They will RIP YOU OFF in a heartbeat. My advice stay away from these folks. I didn’t like having $500 withdrawn from my account without permission. Now to hire an attorney.

By: shoshanita

shoshanita — Sun, 19 Jul 2009 14:22:40 +0000

I had Direct Tv for about 10-14 days 2 years ago. They also changed prices on me and had lots of other service problems so I cancelled their services when the first bill came mentioning a 2 year agreement that I was never told about when I signed up with them. I wasn’t about to have 2 years of continued aggravation with them. They claim everyone that has their upgrade equipment automatically agrees to a 2 year contract and it was mentioned in a link on one of their web ads. I told them I signed up with one of their affiliates and their page had no such notice. I asked for a copy of the phone conversation showing that they told me about it but they had never produced one. They have had their collection agencies, now a law firm after me but I refuse to budge as I know I was never told about this one sided cancellation agreement of theirs up front.

By: Randy

Randy — Mon, 08 Jun 2009 16:47:18 +0000

I have just had Direct TV pull a double bait and switch on me. Installation was supposed to be free. When the installer arrived, he said I could go with option A which was free, and would lead to roof leaks and breaks in service, or I could go with option B which was the correct way to install the service. I was also offered a $200 rebate if I purchased Direct TV service. Six weeks after the order and two weeks after installation, I get a notice that my rebate is denied. This is AFTER I had received a formal confirmation of my rebate on the same day that I ordered the service. I intend to sue these folks. New Mexico has a consumer protection statute which provides for triple damages and recovery of attorney’s fees and court costs.

By: Need Only

Need Only — Tue, 27 Jan 2009 02:30:59 +0000

Verbal agreements are just as binding as written contracts by law. You can and should take them to court.

By: Irish

Irish — Mon, 12 Jan 2009 16:57:52 +0000

We recently signed up for advertised “specials” of 3 free premium months and 6 x-tra months of showtime only after the initial 90 days were up for a “TOTAL” of $39.55/Mo.There was to be free installation up to 4 rooms and no start up costs. when the tech arrived there was a $23 installation fee upon swapping out the dish and receiver from “Dish” networks to Directv equipment . I swapped out the receivers while the install. tech did the dish and aimed it. 4 weeks later we were to get a bill for $62.98 and when we set it up electronic deduction at that time there would be a $23 credit applied bringing that total to $39.98 for the first month and then all following 11 months were to be exacly, out the door full price w/ no other additions of any kind $39.55/mo for a grand total of a 12 month contract to which we never received anything in writing from anyone even though we asked for it.Well the first bill after the $23 was for $75.58 ??? which would “straighten itself out” per customer support. This was to be electronic deduction, remember. Next bill was 10 days after this for $97.13. WE HAD THIS SERVICE A TOTAL OF 3 WEEKS AT THIS POINT.We talked for hours to all the wonderful people there and upon arrivibg at the conclusion we were about to get both barrels, cancelled service and our debit card account, just in case. They supposedly sent a box to return the equipment in. Another week, we called back and they said it was delivered, but fedex said ‘no’ according to tracking #’s. So a week after that we finally get it and pack up the equipment and mail it back. We contacted them again and got a total bill of $42.48 for 4-1/2 weeks service. We only had it maybe 3-1/2 weeks, but ok. Mailed in the bill, get another statement saying we overpayed $3.92. Great! 2 weeks after that they say we owe $358.22 for an 18 month contract. Talked to some one else there and they said its a 90 day bill for early termination. {$39.55 X 3=$118.65,} right!.Another week, another bill comes in for $38.56. Another week – were waiting to see.Remember: no signed anything and we have all the info from mailers, everyones name and ID# we talked to as well as the internet papers they had us print out. They did acknowledge receiving the equipment back after we gave the tracking # from fedex so we dont owe for that. PLEASE BEWARE of this Company. No two people say the same thing. After all this, they were still trying to fraudulenly access our debit card we cancelled as soon as we saw the light. We are cotacting the BBB< Attorney General of the State, Consumer Affairs, State complaints board,…………………I know my one complaint will most likely do nothing but maybe with 1000’s of you people, they will listen and straighten them out someday!.

By: Jerry

Jerry — Wed, 24 Dec 2008 04:04:12 +0000

In comment to your Dec 4 Posting.

Your advice may be well intended (unless you work for DTV) but the truth of the matter is not many read or can even manage to get through all the small print in these “Contracts” And even if one did read them through I doubt if they would be able to interpret them correctly unless they were a Lawyer! Most folks don’t read or understand the Contract they sign when they buy a new car for BIG bucks and yet we all know the reputation of Car Dealers.
You should hope that you didn’t really sign up for the old “bait and switch”. I’d guess you just read the comments in their BIG advertisements, but not the actual Contract…which BTW, often differs from the “condensed” version in the Ads. Besides, if you did read the whole thing, did you over look the part where they can change it anytime they want?

By: Eric

Eric — Thu, 04 Dec 2008 14:18:04 +0000

BTW, no matter what you are signing up for, you should always make sure you understand what you are going to be paying for and if the prices are locked or not and for how long, and if there is any fees to change or cancel. It’s up to you to ask the questions because how can you trust anybody who you are going to be giving money to. If they wanted you to keep your money, it would be free.

By: Eric

Eric — Thu, 04 Dec 2008 14:15:37 +0000

I’m signing up for 41.99 but it clearly says its the 12 month intro price and then goes up about 20 bucks to the regular price after that. And I’m still saving money compared to Time Warner Cable.