Comments on: DirecTV Customer Service Sucks.

By: Teresa

Teresa — Wed, 18 Nov 2009 03:10:25 +0000

ARGH,,,, I just spent over 3 hours on the phone with direct tv…. I am so done with them. They don’t listen and they don’t care. My contract is up and I am out of there never to return. I don’t think the other one is any better but at least switching will give me a year to cool off.

By: Linda

Linda — Fri, 30 Oct 2009 17:23:28 +0000

I just got off the phone with a polite rep who said she tried to resolve my problem. My outside cable box had finally disintegrated due to weather. It had broken off jaggedly numerous times. Good old duct tape resolved it until today’s strong winds blew it away. I felt the company should pay the service bill of $49.95 to bring and install a new one…silly me. I was told if I’d pay a “small” $5.95 payment per month I’d have the service calls covered…add that up after a few years. Buy the service which isn’t in force for first year (quote from rep)? I think not! So now to try to cover the cables myself. Thanks a bunch to a company that hasn’t given me notice of bill changes since ’07’s bills of $41+ to today’s $68+!! They should be ashamed, but I know that’s not in the corporate mentality. Thanks for letting me vent. Any suggestions out there to cover the cables??? Thanks if so.

By: Tony

Tony — Thu, 29 Oct 2009 18:46:24 +0000

Let’s see, John, if I understand what you are saying. You are calling everyone who placed a comment here stupid, right? Have you assessed your situations? You work as a Customer Representative for DTV… What level of intelligence does one need to get a job like that? Plus, no matter what you say, it will always be taken as a conflict of interest. Do you know what that means? The only reason you have a job is because all of us stupic people. That is the way the economy works: We get DTV, pay for the service, get bad service, they receive tons of complaints, DTV hires idiots like you to play bad cop and give us bad actitude, and so on and so forth. I put it plainly, so you can understand. Then again, you maybe too dumb to understand those basic concepts. In a nutshell, you are the idiot, John. Not us!

By: jj

jj — Thu, 29 Oct 2009 17:39:02 +0000

dtv is a big ripoff. i ask for a superviser when i finley got a person on the phone. NO GO. i got “whats the problem” then its not our problem. well its there equipment thats not working ,so its my problem. im done with dtv.

By: John

John — Thu, 29 Oct 2009 02:48:10 +0000

You know, it’s the stupid customer’s that complain about DTV. The idiots that don’t know how to read a remote. I agree that DTV is not the best service out there but if people are gonna pay that much money for TV then they deserve what they get. I work for their customer service dept and 80% of all the calls are for some stupid reason that common sense should have resolved. Half the people that have DTV have no business owning a high definition tv let alone an expensive receiver.

By: David

David — Mon, 26 Oct 2009 20:53:29 +0000

No, but I have never had a problem reaching a real person there. Whether they have been helpful or not is a different issue entirely.

By: E.P.Thompson

E.P.Thompson — Mon, 26 Oct 2009 18:31:31 +0000

has anyone tried addressing any of their issues with DirectTV using gethuman?

http://gethuman.com/DirecTV-customer-service_249.html

By: David marks

David marks — Mon, 26 Oct 2009 17:24:51 +0000

Avoid DirecTV like the plague. Earlier this year, my wife and I cancelled DirecTV. Several months later, we suddenly received a $370.17 bill for service and equipment we no longer use! We had switched to Verizon FIOS, but were still getting billed!

Their customer service is horrible. They wouldn’t even respond to our complaint, and instead, just moved us on to their Collections company. We were loyal customers who paid our bills on time. We didn’t deserve their treatment.

By: Sara

Sara — Tue, 06 Oct 2009 15:51:42 +0000

I also have had problems with Directv charging my debit card without my knowledge or consent and lying to me about refunding it, and also charging me for movies they claim I ordered at a time before I even HAD directv!! Where can we, the consumers (victims), go to rectify these issues and get some justice? Directv’s shady practices have snowballed and caused me numerous financial problems and I would like to be able to resolve these issues…who can I call??

By: Brian

Brian — Fri, 25 Sep 2009 18:45:25 +0000

Hi all,

Just wanted to relate another *wonderful* experience that I’ve had with Directv. After clicking on a link to receive a $200 Jetblue gift card on June 9th, 2009. Today is Sept. 25, and I still have no gift card (it’s past the 30 days and 8-10 week waiting period). On their website it says that I have this coming to me, along with an ID number and a confirmation number. It also says that it is only good until Dec 31 of this year. After speaking with Don, Theresa (outright liar), Jessica, Amber, Sara, Carolyn (another outright liar- supervisor), and a number of other reps that have no clue or are still lying to me, they say I have to wait another 14-21 days to see if I am ELIGIBLE!!! It will cost $400 to quit their service. This is definitely a ripoff. I will be writing the atty general of fla and the better business bureau. TERRIBLE!