Comments on: Using Twitter To Get Better Customer Service. http://www.mytwodollars.com/2009/11/19/using-twitter-to-get-better-customer-service/ A place to discuss money...for the rest of us. Thu, 24 May 2012 23:41:30 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Weekly Round-Up: Being Thankful — Almost Frugalhttp://www.mytwodollars.com/2009/11/19/using-twitter-to-get-better-customer-service/#comment-36743 Weekly Round-Up: Being Thankful — Almost Frugal Sun, 01 Aug 2010 08:55:13 +0000 http://www.mytwodollars.com/?p=2302#comment-36743 [...] Using Twitter To Get Better Customer Service. | My Two Dollars [...] [...] Using Twitter To Get Better Customer Service. | My Two Dollars [...]

]]> By: Davidhttp://www.mytwodollars.com/2009/11/19/using-twitter-to-get-better-customer-service/#comment-35064 David Tue, 24 Nov 2009 16:05:36 +0000 http://www.mytwodollars.com/?p=2302#comment-35064 I dont really care about negative press - as a paying customer, I want results. And companies that respond to Twitter customer service issues get my business and my respect. Companies that don't, like DirecTV, end up w/me canceling my service. I dont really care about negative press – as a paying customer, I want results. And companies that respond to Twitter customer service issues get my business and my respect. Companies that don’t, like DirecTV, end up w/me canceling my service.

]]> By: Flyblown Crisishttp://www.mytwodollars.com/2009/11/19/using-twitter-to-get-better-customer-service/#comment-35063 Flyblown Crisis Tue, 24 Nov 2009 15:22:35 +0000 http://www.mytwodollars.com/?p=2302#comment-35063 So, you're assuming that the transparency and the added efficiency outweigh the negative press. Any data to support that? So, you’re assuming that the transparency and the added efficiency outweigh the negative press. Any data to support that?

]]> By: Davidhttp://www.mytwodollars.com/2009/11/19/using-twitter-to-get-better-customer-service/#comment-35062 David Tue, 24 Nov 2009 15:07:22 +0000 http://www.mytwodollars.com/?p=2302#comment-35062 That's the point, in order to get results. That’s the point, in order to get results.

]]> By: Flyblown Crisishttp://www.mytwodollars.com/2009/11/19/using-twitter-to-get-better-customer-service/#comment-35060 Flyblown Crisis Tue, 24 Nov 2009 12:03:12 +0000 http://www.mytwodollars.com/?p=2302#comment-35060 How can you use twitter without airing your dirty laundry? If I were a marketing man, I wouldn't want every trouble that we had to be posted to Twitter. How can you use twitter without airing your dirty laundry? If I were a marketing man, I wouldn’t want every trouble that we had to be posted to Twitter.

]]> By: uberVU - social commentshttp://www.mytwodollars.com/2009/11/19/using-twitter-to-get-better-customer-service/#comment-35020 uberVU - social comments Fri, 20 Nov 2009 09:36:40 +0000 http://www.mytwodollars.com/?p=2302#comment-35020 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by thegoodhuman: Using Twitter To Get Better Customer Service. http://is.gd/4YPNX... Social comments and analytics for this post…

This post was mentioned on Twitter by thegoodhuman: Using Twitter To Get Better Customer Service. http://is.gd/4YPNX…

]]> By: David/Your finances 101http://www.mytwodollars.com/2009/11/19/using-twitter-to-get-better-customer-service/#comment-35018 David/Your finances 101 Fri, 20 Nov 2009 00:26:08 +0000 http://www.mytwodollars.com/?p=2302#comment-35018 You don't actually mean that there is finally a viable solution to sitting on hold forever when you need to call any of your bill companies, is there? I can promise you I'll be utilizing this anytime that I can. Great post You don’t actually mean that there is finally a viable solution to sitting on hold forever when you need to call any of your bill companies, is there?

I can promise you I’ll be utilizing this anytime that I can.

Great post

]]> By: Craighttp://www.mytwodollars.com/2009/11/19/using-twitter-to-get-better-customer-service/#comment-35015 Craig Thu, 19 Nov 2009 15:25:49 +0000 http://www.mytwodollars.com/?p=2302#comment-35015 Twitter is a great way for brands to utilize customer support. It's in real time and gives users another window to get their questions answered. At BudgetPulse I utilize the Twitter account for customer service as well among other things. Twitter is a great way for brands to utilize customer support. It’s in real time and gives users another window to get their questions answered. At BudgetPulse I utilize the Twitter account for customer service as well among other things.

]]> By: Cynthiahttp://www.mytwodollars.com/2009/11/19/using-twitter-to-get-better-customer-service/#comment-35013 Cynthia Thu, 19 Nov 2009 15:19:10 +0000 http://www.mytwodollars.com/?p=2302#comment-35013 Another bonus point for Comcast - I wrote a post about our switch from DirecTV to Comcast and a comment was left from Comcast customer service giving me direct contact information should we have any issues. They must have some good trolling SW to find any mention of Comcast in blogs, on twitter and other social media sites! Another bonus point for Comcast – I wrote a post about our switch from DirecTV to Comcast and a comment was left from Comcast customer service giving me direct contact information should we have any issues. They must have some good trolling SW to find any mention of Comcast in blogs, on twitter and other social media sites!

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