Sunday Money Roundup – AT&T Sent Me $2 Edition.

On Friday, I opened an envelope from AT&T, figuring it was some change in my terms and conditions. However, I was pleasantly surprised that it was a single piece of paper with two $1 bills inside it. They wanted to thank me for taking some survey I took a while ago, and thus the $2. While I appreciate the dough, I can’t help but wonder why they went to the trouble of having letters and addresses printed and spending money on postage – when they could have just credited my account the $2. This is the kind of wasted money that drives me bananas because I imagine it just increases our monthly bills somehow. Thanks for the $2 bucks guys, but next time, just credit my account and save yourselves (and me, in return) some money!

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Comments (3)

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  1. Craig says:

    Hmm, that does sound strange. But to you its a waste of money while to most other customers it may seem real impressive and adds a personal touch. I would have preferred the credit too.

    Thanks for the mention!

  2. Ted says:

    I love AT&T! How crazy. I do get upset when one of our credit card companies keeps sending us extra correspondence. Usually in the form of checks we can use to get further into debt (at least thats how I see it). Just credit my account $0.20- $0.50 every time you want to send me something. They must make so much money off of the extras they send.

  3. Patrick says:

    Maybe they were reading your blog… 😉

    I agree, a statement credit would have been much more effective. But they were probably going after some kind of customer appreciate thing… If a customer sees the cash in hand, then they appreciate their cell phone company more because they took the time to send them cash. A statement credit probably would have been ignored or missed by most people. Then they would call in to complain the following month when their bill “increase” $2. 😉